Frequently Asked Questions
When was the Medicare Agent Directory founded?
The Medicare Agent Directory was created to make finding a trusted Medicare professional simple, direct, and stress-free. For years, seniors and caregivers have struggled with confusing insurance websites, call centers, and sales funnels that don’t always put the client first. This directory was built to solve that problem by connecting seniors directly with licensed, independent Medicare agents nationwide.
How does the directory work?
It’s simple. You search our database of licensed Medicare agents by state, plan type, or keyword. Each agent has their own profile with details about the plans they specialize in, the states they’re licensed in, and how to contact them. Once you find the right agent, you reach out directly—no middlemen, no extra fees, and no unwanted sales calls from multiple companies.
Who uses the directory?
The Medicare Agent Directory is used by a wide range of people:
Seniors enrolling in Medicare for the very first time.
Retirees comparing Medicare Advantage, Medigap, or Part D options.
Adults under 65 who qualify for Medicare because of disability or chronic illness.
Caregivers and adult children helping parents or loved ones navigate Medicare decisions.
Community organizations and advocates who assist seniors with healthcare planning.
Is it free to search the directory?
Yes. Seniors, families, and caregivers can browse all listings at absolutely no cost. There are no hidden fees, no subscriptions required, and no sales gimmicks. The directory exists to make connections, not to sell your information.
What information is included in an agent’s profile?
Each profile is designed to give you a complete picture of the agent before you make contact. Profiles typically include:
States where the agent is licensed.
Plan types they specialize in, such as Medicare Advantage, Medigap, Part D, or Special Needs Plans.
How many years they’ve been helping clients with Medicare.
Contact information so you can call or email them directly.
Optional notes about which insurance carriers they represent, whether they focus on things like prescription drug coverage, or if they have experience helping veterans, dual-eligibles, or individuals with chronic conditions.
Do I have to pay a Medicare agent for their help?
No. Licensed Medicare agents are compensated directly by the insurance companies. Their services should always be free to you. A good agent will be transparent about how they’re paid and will not charge you a consulting fee.
Can most Medicare consultations be done remotely?
Yes. Many agents offer phone calls, video meetings, and online enrollment options. This is especially helpful for caregivers who live out of state or for seniors who prefer not to travel. Most paperwork can be completed electronically, and agents can screen-share or email plan comparisons for review. In-person meetings are still available if you prefer face-to-face support.
Why should I use a directory instead of calling an insurance company directly?
Insurance companies will only show you their own plans. Independent Medicare agents listed in this directory can compare multiple carriers side-by-side, giving you more choices and making sure you don’t miss a plan that could save you money or provide better benefits.
Can agents update their profiles?
Absolutely. Agents have full control over their profiles and can update them at any time. This means that when you search the directory, you’re seeing the most accurate information about their availability, licenses, and specialties.
How quickly will my profile go live once I join?
For agents, profiles go live immediately once registration is complete. This gives instant online visibility and allows potential clients to find you right away.
Do agents choose which clients they work with?
Yes. Just as seniors and families can choose which agent to contact, agents review case details and determine which clients they are best suited to assist. The goal is a good match—the right agent for the right client.
What if I’m new to Medicare and don’t know where to start?
That’s exactly what the Medicare Agent Directory is for. Start by searching for an agent in your state. Reach out and let them know you’re new to Medicare. A good agent will walk you through:
The difference between Medicare Advantage and Medigap.
How Part D works for prescriptions.
What enrollment periods apply to your situation.
How to avoid penalties and gaps in coverage.
When should I start talking to a Medicare agent?
Ideally, three to six months before turning 65. This gives you enough time to understand your options, compare plans, and get all your paperwork in order before your Initial Enrollment Period. If you’re retiring later or qualifying early due to disability, it’s best to speak with an agent as soon as possible to avoid missing deadlines.
Can agents help me switch plans if I’m already enrolled?
Yes. Every year during the Annual Enrollment Period (October 15 – December 7), you can review your coverage and make changes. Agents can also help during Special Enrollment Periods if you’ve moved, lost other coverage, or had major life changes.
Is my personal information safe when I contact an agent?
Yes. The Medicare Agent Directory does not sell or share your search data. When you choose to contact an agent, you communicate with them directly, without your information being sent to multiple call centers or sales teams.
What are the benefits of using a Medicare agent instead of enrolling on my own?
A licensed agent can:
Simplify the complex Medicare process.
Compare plans from multiple insurance companies.
Ensure your doctors and prescriptions are covered.
Explain potential out-of-pocket costs.
Help you avoid costly mistakes or late penalties.
Provide ongoing support each year during enrollment.
How can I join the directory as an agent?
Licensed Medicare agents can register online in just a few minutes. Once your profile is created, you’ll be visible to seniors, caregivers, and families searching for help in your state.
Bottom Line
The Medicare Agent Directory was built to take the confusion out of finding a licensed professional who can help you make informed Medicare decisions. Whether you’re a senior enrolling for the first time, a retiree reviewing your coverage, or a caregiver helping a loved one, the directory gives you the confidence of direct, transparent connections with trusted agents.